1. About LocalHub
LocalHub is a community-focused platform that helps residents and visitors discover local destinations, businesses, restaurants, resorts, accommodations, transportation providers, vehicle rentals, delivery services, and other services available in participating cities and municipalities.
LocalHub was previously named Discover Baganga. The public app name has changed, but the application may continue to use its existing Android package name and Firebase project identifiers.
2. Information We Collect
2.1 Account and profile information
When you create or use an account, we may collect:
- Name and profile information
- Email address and/or mobile phone number
- Profile photo, when provided
- User role, such as customer, vendor, driver, or service provider
- Account identifiers generated by our authentication provider
2.2 Location information
With your permission, LocalHub may access approximate or precise location information to:
- Determine your current city or municipality
- Show nearby destinations, businesses, vendors, drivers, or services
- Allow you to select pickup, delivery, booking, or destination locations
- Support navigation, order tracking, dispatch, and service fulfillment
- Calculate distance, availability, or estimated service fees
You may deny or revoke location permission through your device settings. Some location-based features may not work correctly without this permission.
2.3 Orders, bookings, and transaction information
When you place or fulfill an order or booking, we may collect:
- Items or services requested
- Pickup, delivery, origin, and destination addresses
- Order, booking, fare, fee, and status information
- Selected payment method
- Payment-reference or proof-of-payment information when submitted
- Customer, vendor, driver, or service-provider communications
LocalHub should not be used to submit complete payment-card numbers, passwords, PINs, or one-time passwords. Payments processed by an external payment provider are also subject to that provider's privacy practices.
2.4 Vendor and driver application information
Vendors, drivers, and other service providers may be asked to submit information needed for verification and platform safety, such as:
- Business, vehicle, or service details
- Identification or verification documents
- Driver's licence, permits, or registration information, when applicable
- Selfie, profile, vehicle, establishment, or supporting photographs
- Contact and payout-related information
2.5 Photos, camera, and uploaded files
LocalHub may request access to your camera or media files when you choose to upload a profile image, verification document, proof of payment, delivery proof, product image, establishment image, or other supporting content. LocalHub does not access these files unless you grant permission or select content for upload.
2.6 Device, app, and diagnostic information
We or our service providers may collect technical information such as:
- Device type, operating-system version, and app version
- Device or application identifiers
- IP address and general network information
- Crash reports, performance data, and diagnostic logs
- Notification tokens used to send app notifications
- Usage events needed to maintain, secure, and improve the service
3. How We Use Information
We may use collected information to:
- Create, authenticate, and manage user accounts
- Provide tourism, marketplace, ordering, delivery, transport, booking, and rental features
- Connect customers with participating vendors, drivers, resorts, restaurants, and service providers
- Process and track orders, bookings, applications, and service requests
- Provide maps, location selection, navigation, dispatch, and live status updates
- Send transactional notifications and important service messages
- Verify service providers and reduce fraud, abuse, and safety risks
- Respond to questions, complaints, support requests, and disputes
- Maintain app security, troubleshoot errors, and improve performance
- Comply with applicable legal obligations and enforce our terms
4. How Information Is Shared
We do not sell personal information. We may share information only as needed for the following purposes:
- Service fulfillment: Relevant customer, order, booking, contact, and location information may be shared with the vendor, driver, resort, restaurant, vehicle provider, or other service provider involved in fulfilling the user's request.
- Customers: Information needed to identify and communicate with an assigned driver, vendor, or service provider may be shown to the requesting customer.
- Technology providers: Information may be processed by providers that supply hosting, authentication, databases, file storage, maps, notifications, analytics, crash reporting, or other app infrastructure.
- Legal and safety purposes: Information may be disclosed when reasonably necessary to comply with law, respond to lawful requests, enforce agreements, investigate fraud, or protect users and the public.
- Business changes: Information may be transferred as part of a merger, acquisition, restructuring, financing, or transfer of the LocalHub service, subject to applicable law.
5. Third-Party Services
LocalHub may use third-party services that process information on our behalf or provide app functionality. These may include:
- Google Firebase Authentication
- Google Cloud Firestore and/or Firebase Realtime Database
- Firebase Cloud Storage
- Firebase Cloud Messaging
- Firebase Analytics, Crashlytics, or Performance Monitoring, when enabled
- Google Maps Platform and device location services
- External payment, communication, or deep-link applications selected by the user
These providers may process data according to their own terms and privacy policies. Their processing may occur in countries outside the user's location, subject to their safeguards and applicable law.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide LocalHub, complete transactions, maintain business and safety records, resolve disputes, prevent fraud, comply with legal obligations, and enforce agreements.
Retention periods may vary according to the type of information and the purpose for which it was collected. Information may be deleted or anonymized when it is no longer reasonably required, unless retention is required by law or necessary for legitimate safety, fraud-prevention, or dispute-resolution purposes.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. These may include authenticated access, access controls, encrypted network transmission, database and storage security rules, restricted administrative access, and monitoring for misuse.
No method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.
8. Your Choices and Rights
Depending on applicable law, you may:
- Review or update certain account and profile information inside the app
- Control location, camera, media, and notification permissions through device settings
- Request access to or correction of personal information
- Request deletion of your account and associated personal information
- Object to or request restriction of certain processing, where applicable
- Withdraw consent where processing is based on consent
To submit a privacy or account-deletion request, email danimagadan19@gmail.com using the email address or phone number associated with your account. We may need to verify your identity before completing the request.
Some information may be retained where necessary to meet legal obligations, prevent fraud, protect users, resolve disputes, or preserve legitimate transaction and safety records.
9. Children's Privacy
LocalHub is not intended for children to independently enter commercial, delivery, transportation, accommodation, or vehicle-rental transactions. Minors should use the service only with the involvement and consent of a parent or legal guardian, where permitted.
We do not knowingly collect personal information from children in a manner prohibited by applicable law. A parent or guardian who believes that a child has provided personal information without proper authorization may contact us to request review or deletion.
10. Location and Background Processing
Location is used only for app features that require it. Where driver or delivery tracking is enabled, location may continue to be processed while an active trip, delivery, or service is in progress, subject to the permissions granted on the device and the disclosures shown in the app. LocalHub does not use location information for unrelated advertising.
11. Notifications
LocalHub may send notifications about account activity, orders, bookings, driver or vendor status, service updates, support matters, and important announcements. You can manage notification permissions through your device settings, although disabling notifications may prevent timely receipt of service updates.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in LocalHub's functionality, legal requirements, or data practices. The updated version will be posted at this same direct web address with a revised effective date. Material changes may also be communicated through the app or another appropriate channel.
13. Contact Us
For privacy questions, account-deletion requests, or concerns about how LocalHub handles information, contact:
LocalHub Privacy Support
Email:
danimagadan19@gmail.com
Country: Philippines